Returns, Refunds and Cancellations
Customers will receive a full refund with 24 hours notice of cancellation of their Guided Tour (Kayak, Paddle Board, Kayak Fishing Trip) or Lesson (Kayak or Paddle Board). Customers will also receive a full refund in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No shows will be charged the full price.
Store Merchandise which is defective and/or unused may be returned within seven business days for a refund. Product MUST be in NEW condition, accompanied by all original packaging and a copy of original invoice. Item will only be refunded at the discretion of Gulf Coast Kayak. We do not offer returns on kayaks, canoes, or paddle boards after seven business days but can take the paddle craft back in trade at current used value towards another paddle craft. A restocking fee of 15% may be charged at our discretion on returns.